Exclusives

Chatbots are being used by Boost Juice and other QSRs to disrupt the rules of customer engagement

From its inception, the conversation on the use of chatbots in 2018 continues to be a polarising subject.

Find out the digital deal's role in improving customer experience

Combo items, special discounts, and the daily special – whether people dine out or stay in, a customer wanting a good deal has always been a sure...

Here's why food delivery apps in SEA aren't worried about the rise of GrabFood

As GrabFood rolls out its plans for massive expansion, some of its competitors tell QSR Media that they aren’t waiting on the sidelines. ***

Chart of the Week: Online delivery sales soar 38% in 2018

In the year to January 2018, there were 673 million delivery visits in the out of home market, representing 5.9% of total OOH.